Blog

High-End Consignment Store Keeps Customers Coming Back For More

Posted by:

Triage Consignment Showcase has moved to a former janitorial supply warehouse at 4912 S. Lois Ave.
The shop outgrew its space at 3705 Henderson Blvd. two years ago, according to Linda Bell, who owns the store with her husband, Dave.
She said the shop’s employees worked elbow to elbow in the old store processing merchandise for the showroom floor.
Now, the store, which features high-end women’s clothing, furniture and home décor, has more than triple the room it had at its Henderson location since it moved into the 27,000-square-foot warehouse on June 22.
“We haven’t had our grand opening yet,” Bell said. “We’re still working out the kinks.”
This isn’t the first time the consignment shop has moved since Bell bought the business 23 years ago.
Nine years ago, it moved from its 3,000-square-foot store on South Dale Mabry Highway to Henderson Boulevard. Twelve years ago, the shop started taking furniture.
Throughout the years, consigners and customers have remained faithful to the shop, and they voted Triage the best consignment shop in the “Best of South Tampa” poll.
“People don’t leave us once they find us,” Bell said.
The success of the shop can be attributed to the credence the Bells and their employees give their consigners and customers. “Our customers dictate the criteria for us to only take the highest end merchandise,” she said.

Listening to what the customer has to say has kept the customers coming back. The shop has grown from serving 3,000 consigners to 14,000, and it has a customer base that exceeds 20,000, Bell said.
“Word of mouth is our (primary) form of advertising,” Bell said. “We work hard to please people that are consigning or buying and they let people know they are happy (with us).”
Those customers have come to expect only the fine clothing labels and up-to-date furniture, she said. The furniture featured in Triage’s showroom usually only sits for 30 days before being bought. If it doesn’t sell in that time frame, the shop will reduce the price.
“You’d be shocked how many people in South Tampa redecorate every couple of years,” she said. “Then they consign their furniture.”
With a high standard for furniture and clothes, a lot of items consigners hope to sell in the shop are turned away.
“A (garment) has to be less than two years old, of a designer label of Liz Claiborne caliber or better,” Bell said. “We turn away four times more than we take in.”
Triage has room to grow in its new location. It is currently using 19,000 square feet of the 27,000-square-foot space. Bell plans a grand opening sale July 24.

3


About the Author:

Discussion

  1. Donna  April 9, 2013

    Triage is great, after months of trying to sell my living room set on Craigslist I found out about Triage and decided to have them sell my set. It sold with 2 months and I got great $$ for it. If you can wait for your $$ back Triage is the way to go. They also come and pick up the furniture from your home at no charge.

    (reply)
  2. Esmeralda Bucheli  April 13, 2013

    Woah! I’m really digging the template/theme of this website. It’s simple, yet effective. A lot of times it’s difficult to get that “perfect balance” between usability and visual appearance. I must say that you’ve done a excellent job with this. In addition, the blog loads super fast for me on Internet explorer. Superb Blog!

    (reply)
  3. Olivia  September 12, 2013

    I have found the best kept secret in internet visitors and I want to share it with you. Most people think the best website traffic comes from Google but the real quality traffic comes from paid traffic. The guys that I know that make the high 6 and 7 figures all buy their traffic. Go here to see the company they shared with me: http://gmbal.com/109y

    (reply)

Add a Comment